FAQ

Here you'll find clear answers to the most common questions we receive from our partners and clients across the Arab region. If you don’t find what you’re looking for, feel free to contact us directly.

We specialize in supplying all components required for solar power systems — both On-Grid and Off-Grid — including:

  • All types of solar panels (Monocrystalline / Polycrystalline)

  • Inverters

  • Long-life batteries

  • Solar-grade cables

  • Transformers and technical accessories
    We are the exclusive agent for JA Solar and an authorized distributor of Huawei energy solutions.

No, we are a supply-only company.
We provide all required components for solar energy systems from a single trusted source, along with complete technical and commercial proposals. Upon request, we can recommend certified installation partners.

Yes, all our products are certified to international quality and compliance standards such as:
IEC – TUV – CE – ISO
All components are sourced directly from the manufacturer or from our official warehouses.

Yes, we offer supply and shipping services to most Arab countries through a strong logistics network covering the Gulf, North Africa, and the Levant — in coordination with our agents and trusted shipping partners.

Absolutely. Every project is unique, and we provide detailed technical and commercial proposals based on:

  • Required system capacity

  • Project type (Commercial – Industrial – Governmental)

  • Project location and specific requirements
    Simply contact us or fill out the request form, and we’ll get back to you within 48 hours.

It depends on the client’s location and the type of products required. Typically:

  • For in-stock items: delivery takes 3–5 business days.

  • For special orders or international shipping: 10–15 business days at most.

Yes, all our products come with official manufacturer warranties, including:

  • 10 to 25 years for solar panels (JA Solar)

  • 5 to 10 years for inverters and batteries (Huawei and others)
    We also provide ongoing support for any technical issues covered during the warranty period.

Yes, our specialized engineering team reviews your project requirements and provides tailored technical recommendations based on capacity, type, and cost-effectiveness.

Yes, we are fully equipped to handle bulk supply for major tenders and government projects. We provide technical compliance certificates, phased delivery plans, and complete logistical support tailored to each project's requirements.

Yes, we provide official certificates of origin from the manufacturer, along with quality and technical compliance certificates upon request — meeting the requirements of government authorities and funding agencies.

Yes, we understand that each project is unique and offer flexible payment solutions based on order volume, including:

  • Scheduled payments

  • Letters of Credit (LC)

  • Custom agreements with formal contractual terms

Yes, we include technical manuals with every product and offer technical training either online or on-site when needed — ensuring optimal system performance, especially for your technical teams or installation partners.